Support Center & Help Desk

 

 

Last Updated: July 2026

Welcome to the FlorisPure Support Center. Your journey toward healthy skin and a radiant, glowing skin complexion is our top priority. Whether you have a question about our luxury skincare formulations, need help tracking a custom pre-order, or want assistance applying your stackable discounts at checkout, our dedicated concierge team is here to assist you every step of the way.

Find the fastest way to connect with us below, along with our standard response timelines.

 

 

1. Direct Communication Channels

🟢 Live Chat Support

  • Best for: Immediate checkout assistance, quick product stock checks, and basic navigation queries.
  • How to access: Click the chat icon in the bottom-right corner of your screen to start a live session with an agent.
  • Availability: 6:00 AM – 11:00 PM (Daily)


💬 WhatsApp Support

  • Best for: Real-time skincare consultations, payment verification via ZiniPay, sending unboxing verification videos, or changing order details during your 5-day grace period.
  • Connect now: +8801615970257
  • Average Response Time: Within 5–10 minutes during business hours.


👥 Facebook Messenger

  • Best for: Routine order status tracking, community engagement claims, and browsing recommendations for your self care routines.
  • Connect now: Facebook Page
  • Average Response Time: 10 - 15 munits .


✉️ Email Support

  • Best for: Formal corporate gifting inquiries, complex transaction disputes, duplicate charge issues, or detailed feedback regarding our organic skincare lines.
  • Write your Mail  on: Contact us page
  • Average Response Time: Within 12–24 business hours.

     

2. Before You Reach Out: Quick Self-Help Resources

To save you time, we have mapped out comprehensive guides that answer 90% of regular customer inquiries instantly. Click the links below to find immediate answers:

  • Need to track your delivery? Review our standard shipping timelines (3 to 7 business days) via Steadfast or Pathao on our Shipping & Delivery Guide.
  • Confused about the 50% split-payment? Learn how our automated reservation system functions on our Pre-Order Policy Page.
  • Want to return a damaged package? Read the step-by-step instructions and video requirements on our Return & Exchange Policy.
  • Having trouble checking out? See how to stack your daily claim rewards and promotional codes on our How to Order Guide.


3. Escalation and Complex Queries

If you have successfully completed an online transaction through ZiniPay but your order page failed to confirm due to a technical network glitch, please do not worry.

  • What to do: Gather your Payment Reference Number or Transaction ID from your MFS wallet (bKash, Nagad, Rocket) or bank statement.
  • Where to send it: Send a direct message to our WhatsApp Support or email us with the subject line "Urgent: Payment Verification Required". Our technical team will manually confirm your order or process your adjustment immediately.


FlorisPure Brand Office Hours

  • We don't have  any physical official  for support . We are working on it . We hope it will be coming soon .