Refund Policy

 

Last Updated: June 2026

The FlorisPure Quality & Integrity Guarantee

At FlorisPure, we formulate our premium organic skincare products with absolute precision, safety, and sensory excellence. Because personal care products require the highest level of sanitary control, we operate primarily on a replacement-first system to preserve strict hygiene standards and product integrity.

Refunds are not standard practice; they are treated as exceptional solutions reserved exclusively for the verified circumstances detailed below.

 

 Comprehensive Criteria for Refund Eligibility

A refund request will only enter our formal evaluation process if it meets one of the following specific operational criteria:

  • Product Unavailability & Stock-Outs: The specific item you purchased is completely out of stock due to high demand, and a premium replacement or alternative batch cannot be fulfilled within our standard shipping window.
  • Incorrect Fulfillment (Irreparable): An incorrect item was mistakenly delivered due to a fulfillment center error, and the correct item is unavailable in our inventory for an immediate exchange.
  • Verified Formulation or Packaging Faults: A rare manufacturing defect, structural bottle/jar compromise, or formulation anomaly is identified and formally verified by our Quality Assurance team.
  • Pre-Dispatch Cancellation Verification: An order cancellation request is successfully submitted by the customer and verified by our logistics team before the package physically leaves our fulfillment center.

🌟 Administrative Oversight: All refund distributions are subject to a final, multi-tiered review by FlorisPure Management to ensure absolute fairness, maintain transparency, and prevent policy abuse.

 

 Absolute Exclusions (Non-Refundable Situations)

To maintain pristine safety and hygiene standards for all our clients, we enforce an absolute zero-tolerance policy regarding refunds under the following conditions:

  • Post-Delivery Change of Mind: Requests made for returns, refunds, or reversals after a product has been successfully delivered and received in good physical condition.
  • Unsealed, Opened, or Altered Items: Any product where the safety seal has been broken, the cap unscrewed, the pump primed, or the packaging tampered with post-delivery.
  • Subjective Scent & Texture Preferences: Personal preferences regarding a product’s natural fragrance, color, or texture. Because FlorisPure utilizes genuine organic botanical ingredients, slight variations in scent, color, and consistency may naturally occur between seasonal batches.
  • Absence of Mandatory Verification Proof: Any claim submitted without a continuous, unedited unboxing video and clear, high-resolution photographic evidence of the package's arrival condition.
  • Delayed Submissions: Claims or issues reported outside our designated customer support window.


 Detailed Financial Settlement Matrix & Timelines

Once a refund request receives formal management approval, the financial transaction is executed swiftly through our secure payment gateways.

Payment Processing Breakdown

  • Processing Window: Within 3 working days from the date of official, written approval from our support team.
  • Digital Wallet Reimbursements: Funds for pre-paid mobile orders will be returned exclusively via the original digital payment method used during checkout (bKash or Nagad).
  • Bank & Card Reversals: For Visa, Mastercard, or local debit card transactions, the reversal is initiated immediately on our end. Please note that credit card issuers or commercial banks may take an additional 3 to 7 business days to reflect the balance on your statement.
  • Cash on Delivery (COD) Settlements: Approved refunds for orders originally paid via Cash on Delivery will be disbursed exclusively via a verified digital wallet (bKash/Nagad) belonging to the registered buyer on the invoice. Cash refunds via courier are not permitted.


The Concierge Claim & Resolution Process Flow

To guarantee complete transparency and absolute efficiency, every refund request submitted to FlorisPure undergoes a rigorous, mandatory processing sequence. Please follow each phase carefully to prevent administrative delays or automated claim rejection:

[Record Video] ===> [Collect Invoice]===> [Contact Concierge] ===> [Audit Phase]

                                                                                                                        ⬇️

[Bank Reversal] <=== [Gateway Payout] <=== [Admin Approval] <===============┘

 

  • Record the Mandatory Unboxing Video Prior to breaking the shipping carrier's exterior seal, begin recording a continuous, unedited, high-resolution video. The footage must clearly capture the shipping label, the opening of the outer box, and the extraction of the defective or incorrect skincare item.
  • Consolidate Your Purchase Credentials Locate and copy your official Order Identification Number and the digital invoice received via email or SMS confirmation. Ensure you are using the same registered mobile number and buyer profile associated with the original checkout session.
  • Initiate the Official Concierge Request Compile your text description along with the video file and submit your formal refund application within 7 days of delivery via our secure channels:
    • Corporate Email: support@florispure.com

             
               (Subject Line: Refund Claim - Order #kkkklliis)

    • Concierge WhatsApp: Live chat  .
  • Quality Assurance Internal Audit Upon submission, our backend operations team assigns a unique tracking token to your case. The Quality Assurance cell conducts a structural review of your video and photographic files to verify delivery discrepancies or batch formulation anomalies. This phase takes 24 to 48 business hours.
  • Executive Management Approval Once the audit validates the discrepancy, the claim file is electronically routed to FlorisPure Management for formal financial authorization. A written approval confirmation statement containing your settlement breakdown is dispatched to you via email/SMS.
  • Secure Payment Gateway Execution Our accounts department initiates the monetary reversal through our secure merchant endpoints within 3 working days of receiving executive authorization. The transaction is hardcoded to target only the financial pathway used during the initial purchase.
  • Final Financial Settlement and Notification The banking network or mobile financial service (bKash/Nagad) processes the incoming remittance profile. An automated confirmation receipt is generated by our system, notifying you that the funds have cleared our corporate ledger and are officially visible inside your payment account statement.