Frequently Asked Questions (FAQ)

 

 

Last Updated: June 2026

Find quick answers to your questions about our premium luxury skincare collections, payment frameworks, and delivery processes across Bangladesh.

🛒 Orders & Payments

 

1. How do I place an order on FlorisPure?

Ans : The entire process is highly intuitive and detailed step-by-step. Please click here to visit our How to Order  page for a complete walkthrough on securing your beauty care essentials.

 

 

2. Can I pay via Cash on Delivery (COD)?

Ans :  Yes, absolutely! We offer Cash on Delivery (COD) services for our available stock so you can comfortably receive your organic skincare routines at your doorstep before paying.

 

 

3. What is ZiniPay, and how do I use it?

Ans :  ZiniPay is a highly secure online payment platform, similar to SSLCommerz. It allows you to pay digitally using your credit/debit cards or mobile financial wallets, ensuring your transactions for your self care products are safely encrypted.

 

 

4. Can I change or cancel my order after placing it?

Ans : Order modifications and cancellations depend on the status of your order. This complete process is clearly mapped out on our dedicated policy guide. Please click here to visit our Cancellation Policy page.

 

📦 Pre-Order Queries

5. What is the Pre-Order system?

Ans : Our Pre-Order system allows you to reserve exclusive, high-performance formulations for healthy skin before they land in stock. To learn more about securing these custom batches, please visit our Pre-Order Policy  page.

 

6. Why do I need to pay a 50% advance for Pre-Orders?

Ans : The 50% advance securement model locks your reservation in our global production pipeline. The exact operational logic behind this is detailed on our Pre-Order Policy  page.

 

 

7. How long does it take for Pre-Order items to arrive in Bangladesh?

Ans : Because these specialized luxury skincare items are carefully handled and imported fresh, specific shipping timelines apply. You can review the complete duration details on our Pre-Order Policy  page.

 

 

8. Can I cancel my Pre-Order and get a refund?

Ans : Yes, cancellations are managed under strict, fair guidelines depending on your order timeline. Please read the full terms on our Pre-Order Policy  page.

 

 

9. What happens if I combine an in-stock item and a pre-order item in one cart?

Ans : If mixed together, the transaction is processed seamlessly as a normal unified order to ensure all your selections for glowing skin arrive in a coordinated manner.

 

 

💰 Discounts & Rewards

 

 

10. What is the Daily Claim and Monthly Reward system?

Ans : We reward your commitment to a consistent self care routine! Your engagement milestones, point balances, and active monthly rewards are fully tracked and described directly on your personal Account Dashboard.

 

 

11. Do my monthly reward points or claim credits expire?

Ans : No, apnar earned reward points ba claim credits kkhono ses (expire) hobe na! Apnar account e joma thaka points gulo jekonoto somoy apnar pochondoniyo skincare items er jonno use korte parben safely.

 

 

 

12. Can I use multiple coupon codes together (Stacking)?

Ans : Of course! We believe in maximizing customer appreciation. You can freely combine ("stack") your monthly engagement rewards with promotional event coupons at checkout.

 

 

13. Are there any items excluded from discount coupons?

Ans : No. Our special savings apply universally to our entire collection. You can use your active discounts on any item across the store, from current stock to upcoming organic skincare reserves.

 

🚚 Shipping & Delivery

14. What are the delivery charges within and outside Dhaka?

Ans : We offer standard delivery flat rates across the country:

  • Inside Dhaka: 60 TK
  • Outside Dhaka: 80 TK


 

  1. How many days does standard delivery take? 

Once dispatched, your packages will safely arrive within 3 to 7 business days, helping you resume your journey toward healthy skin without long delays.

 

16. Which courier services do you use for delivery?

We partner exclusively with premium, reliable domestic logistics companies, specifically Steadfast and Pathao, to handle your beauty care parcels safely.

 

🛡️ Products & Returns

17. Are FlorisPure products 100% authentic and safe for skin?

Ans :  Of course, why not! FlorisPure stands behind the strict absolute authenticity of every bottle we stock. Our products are formulated to support long-term, glowing skin health safely and effectively.

 

18. What should I do if I receive a damaged or wrong product?

Ans : If there is an error with your shipment, you can simply initiate a return. Please visit our Happy Return Policy  page for clear info on how to send the package back.

 

19. Why is an unboxing video mandatory for exchange or missing claim requests?

Ans : Due to random discrepancies or external courier handling mishaps that occur sometimes, a continuous unboxing video serves as the definitive verification needed to process your exchange or claim quickly.

 

20. How can I contact your customer support team if I face an issue?

Ans : You can seamlessly connect with our concierge support through multiple communication channels:

  1. Live Chat Support directly on our website.
  2. Dedicated Email Support  on support page