How to Order

 

Welcome to Floris Pure! We are dedicated to bringing you the finest organic beauty, natural skincare, and premium hair care essentials straight from nature. To make your shopping experience as seamless as possible, we offer two distinct pathways to purchase our products: General Orders (for items currently in our inventory) and Pre-Orders (for upcoming, limited-edition, or freshly batched formulations).

Below is a detailed, step-by-step guide explaining how to place your order under both sections, along with crucial information regarding payments and shipping.

 

 

1. General Order Section (In-Stock Items)

Use this option if the products you want are currently available in our warehouse. These items are processed immediately and dispatched within our standard shipping timelines.

Step 1: Browse and Select Products

  • Navigate through our product categories, such as Organic Soaps (Honey, Charcoal, Coffee, Lemon), Shampoos, Hair Care, and Gift Boxes.
  • Click on any product image or title to view its dedicated page. Here, you will find comprehensive details regarding its natural ingredients, skin benefits, weight, and pricing.
  • If you are undecided, use the "Add to Wishlist" icon to save items for later, or use the "Add to Compare" tool to view features side-by-side.

Step 2: Add to Cart or Buy Now

  • Add to Cart: If you plan to purchase multiple items, select your preferred quantity and click "Add to Cart". A sliding cart drawer will appear confirming your item has been added. You can then continue browsing.
  • BUY NOW: If you are purchasing just a single item and want to save time, click the "BUY NOW" button. This bypasses the traditional cart phase and directs you instantly to the secure checkout page.

Step 3: Review Your Shopping Cart

  • Click on the Shopping Cart icon at the top right corner of your screen to review your selected organic items.
  • Verify the product variants, quantities, and individual prices. You can increase or decrease quantities directly from this menu. Once everything looks correct, click the "Checkout" button.

Step 4: Account Login / Registration

  • Existing Customers: Log in using your registered username or email address and password to automatically populate your saved shipping data.
  • New Customers: You can complete your purchase as a guest, or click "Create an Account". Registering an account allows you to view your order history, save multiple delivery addresses, and track shipments smoothly.

Step 5: Enter Billing & Delivery Details

  • Accurately fill out the checkout form. We require your Full Name, a Valid Mobile Number (essential for delivery coordination), and your Complete Delivery Address (including Apartment/Holding number, Street, Area, and City).

Step 6: Select Payment Method & Place Order

  • Review your final invoice, which includes the subtotal and local shipping fees.
  • Select your preferred payment method:
    • Cash on Delivery (COD): Pay with physical cash directly to the delivery agent upon receiving your package.
    • Mobile Financial Services (MFS): Securely pay via bKash or Nagad during the checkout process.
  • Read and accept our Terms & Conditions, then click "Place Order".

     


2. Pre-Order Section (Upcoming, Fresh Batches & Custom Items)

We frequently offer premium raw ingredients, seasonal organic gift boxes, or fresh batches of handcrafted soaps that are currently in production or transit. The Pre-Order option allows you to reserve these high-demand items safely before they arrive in stock.

Step 1: Identify Pre-Order Items

  • Products available for booking will feature a highly visible "Pre-Order" tag, banner, or button instead of the standard "Add to Cart" text.
  • The product description page will always display an Estimated Time of Arrival (ETA) or production timeline. Please read this carefully before proceeding.

Step 2: The Checkout Process for Pre-Orders

  • Add the pre-order item to your cart and proceed to checkout exactly like a general order.
  • Important Note on Mixed Carts: If your shopping cart contains both a regular in-stock item and a pre-order item, they will be subject to the following rules:
    • By default, we hold the entire order until the pre-order item arrives so we can ship them together in one package.
    • If you prefer to receive your in-stock items immediately, please place two separate orders—one for the general items and one for the pre-order items. Separate shipping charges will apply to each delivery.

Step 3: Pre-Order Payment Policy

  • To successfully secure a pre-order booking, customers must comply with our advance payment guidelines:
    • Partial Advance Payment: Certain high-value or custom items require a non-refundable booking fee (e.g., 20% to 50% of the item's cost) paid via bKash/Nagad at checkout. The remaining balance can be paid via Cash on Delivery once the item arrives.
    • Full Advance Payment: Some exclusive batches require 100% upfront payment to guarantee allocation.
    • The specific payment criteria for your selected item will be clearly highlighted on its individual product page and during checkout.

Step 4: Fulfilment and Dispatch

  • As soon as the pre-ordered shipment arrives at our facility, it undergoes strict quality control checks to ensure it meets our purity standards.
  • Our support team will contact you via phone call or SMS to confirm your availability, after which your package is prioritized and dispatched for fast-track delivery.

Post-Order: Tracking & Support

  • Order Confirmation: Upon hitting "Place Order", a success screen will display your unique Order ID. A confirmation notification containing these details will also be sent to your registered mobile number or email.
  • Real-Time Tracking: To check the progress of your shipment, go to our dedicated [Track Order] link in the header or footer menu. Simply enter your Order ID and billing email to view live delivery statuses.
  • Delivery Window: * Inside Dhaka: Expect delivery within 2 to 3 business days for General Orders.
    • Outside Dhaka: Expect delivery within 3 to 5 business days for General Orders.
    • Pre-Orders: Delivered according to the specific ETA timeline communicated on the product page.


 

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