Happy Return Policy
FlorisPure Customer Satisfaction Commitment
At FlorisPure, we are committed to delivering premium organic skincare products that reflect the highest standards of quality, safety, and customer care. Every order is carefully prepared and inspected before shipment to ensure it reaches our customers in excellent condition.
Our Happy Return Policy has been created to provide a fair, transparent, and customer-friendly experience while preserving the integrity and quality standards of FlorisPure products.
Eligibility for Returns & Exchanges
Customers may request a product replacement or exchange under the following circumstances:
- The product arrived damaged during transit.
- An incorrect item was delivered.
- The product received is significantly different from the item ordered.
- The product contains a verified manufacturing defect.
- A product-related concern is reviewed and approved by FlorisPure Management.
To qualify for review, customers must submit their request within 7 days of receiving the order.
Important Claim Requirements
To help us assess product concerns accurately and fairly, customers must provide:
- Order Number
- Description of the issue
- Clear photographs of the product and packaging
- A complete and unedited unboxing video (required for damaged, missing, or incorrect item claims)
Important: Claims involving damaged, missing, or incorrect products must be reported within 48 hours of delivery. Requests submitted without the required unboxing video may not be eligible for review.
Product Condition Requirements
As FlorisPure specializes in organic skincare and personal care products, product safety and hygiene are of utmost importance.
To be eligible for exchange or replacement, products must generally:
- Remain unused
- Be returned in their original condition
- Include original packaging where applicable
For hygiene and safety reasons, products that have been extensively used, intentionally damaged, or altered after delivery are not eligible for exchange.
Fragrance & Personal Preference Concerns
We understand that fragrance preferences can vary from person to person.
If a customer is dissatisfied with a product's fragrance or sensory experience, FlorisPure may review the request on a case-by-case basis. Any exchange offered for such concerns remains subject to approval by FlorisPure Management and the condition of the product upon review.
Exchange & Replacement Process
Once a request has been reviewed and approved:
- The original product must be returned to FlorisPure.
- Our team will inspect the returned item.
- Upon successful verification, a replacement product or approved exchange item will be arranged.
Approved replacement orders are typically processed and dispatched within 48 business hours after verification.
Shipping Responsibility
For approved exchanges and replacements, return shipping costs are shared between both parties.
For example, if the return courier cost is 120 BDT, FlorisPure will cover 60 BDT, and the customer will cover 60 BDT.
The same cost-sharing principle may apply to replacement shipment arrangements where applicable.
Non-Returnable Items
The following items are generally not eligible for exchange or replacement:
- Customized or personalized products
- Promotional gifts
- Complimentary samples
- Products that do not meet the eligibility conditions outlined in this policy
Delivery & Customer Responsibility
Customers are responsible for providing accurate shipping information during checkout.
Orders that cannot be delivered due to incorrect addresses, unavailable recipients, or customer-related delivery issues may not qualify for exchange, replacement, or compensation.
Review & Approval Authority
To maintain consistency, fairness, and product integrity, all exchange and replacement requests are reviewed directly by FlorisPure Management.
Management reserves the right to approve, decline, or request additional information before making a final decision regarding any claim.
